Shipping & Returns
General Shipping Information
All successful orders placed will be processed within 2 business days of receiving your order. After shipping your order you will receive an email from us with your tracking information.
Once an order has been dispatched from our warehouse, we are unable to cancel it.
If you require any further information on shipping, please do you hesitate to contact us at firstname.lastname@example.org
All standard post orders within Australia are shipped with Couriers Please. For all domestic orders we provide complimentary shipping with delivery approximately 2 - 7 business days after dispatch.
Express post is also available via DHL Express at the checkout for a flat rate of $15 AUD with delivery approximately 1 - 2 days after dispatch.
*Please see 'Covid-19 Delays' section below for updated information on shipping times.
All orders outside of Australia will be shipped with DHL through either their Ecommerce or Express services.
Orders to NZ, US, Europe, UK and some regions of Asia standard DHL E-commerce shipping is complimentary. The delivery time frame for this service is 2 - 5 weeks after dispatch. Express shipping via DHL Express is also available to these regions, please note the price will be calculated at checkout.
For orders to the rest of the world a flat shipping fee of $20 AUD is charged and orders will be dispatched with DHL E-Commerce.
Please note: A.EMERY does not cover any additional duties, customs charges or taxes applied to your orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the receivers expense.
*Please see 'Covid-19 Delays' section below for updated information on shipping times
**At this time we are not shipping order into Russia and Belarus, the situation will continue to be monitored
Please note due to the global Covid-19 pandemic we are seeing delays in deliveries, especially with international services.
Our international parcels are shipped with DHL E-Commerce a service that uses both the DHL airfreight service alongside your local postal carrier (e.g USPS in the United States).
Unfortunately we are seeing delays in parcels uplifting out of Australia as well as some delays once the parcel lands in the destination country. We ask for your patience during this unprecedented times. Should you have any queries prior to placing your order please contact us at email@example.com
Please allow 2-6 weeks for your parcel to arrive. Should you still not have received your parcel after 8 weeks please send us an email and we will send a refund on your order.
Domestic deliveries are still being shipped via Couriers Please. Most parcels are only not experiencing any delays with only some infrequent short delays as a result of flights and state border closures.
We value each and every one of our A.EMERY customers and want you to be happy with your purchase. If you are unsatisfied with your order please follow the steps below;
1. Contact our Customer Service Team to obtain a Returns Form & Returns Authorisation Number (RA#)
2. Once you have received your returns form and RA#, please complete the form and send back with product (including all original
packaging). Postage details will be included on the returns form.
3. Orders must be returned within 14 Working Days from the day you received it. Unfortunately if your return exceeds our 14 Working Day
policy we will not be able to process your return.
Items must be returned to us for a REFUND, EXCHANGE OR CREDIT NOTE according to the following conditions:
- The footwear is unworn, and in it’s original condition with all original packaging including the shoebox and dustbags. The footwear needs to be free of any/all marks.
- If you wish to exchange, please notify us with your preferred style/size/colour as soon as possible, so you don’t miss out.
- For sale items: We will only provide an exchange, there will be no refunds on marked down items.
You are responsible for posting your returned goods back to A.EMERY, including the cost of return shipping. We recommend using a prepaid service that offers tracking. A.EMERY is not responsible for any lost incoming parcels.
Due to the global impact of COVID-19 we recommend reviewing your shipping options as prices are frequently changing and higher than under normal circumstances.
Postage charges will only be refunded in the case of faulty goods.
If you have any other questions that we haven’t been able to answer here, please send us an email at firstname.lastname@example.org