General Return Information
Refunds and exchanges will be processed within 2 - 3 business days of delivery, please allow an additional 1 - 2 business days during busier seasons and holiday periods.
If you have received a faulty or incorrect item, please email firstname.lastname@example.org and include photos and details of any issues with your order.
Items must be returned to our warehouse in Australia and need to comply with the following conditions:
- You have successfully lodged a return through our online return portal.
- All footwear is unworn, in its original condition and free of any marks.
- Original packaging must be returned, including the shoe fillers, shoebox and dust bags.
A.EMERY reserves the right to deny returns that do not meet or follow our return policy.
Please follow the steps below before visiting our return portal to initiate a return.
1. Check that your order complies with our return policy.
2. Visit our return portal to submit your return.
3. Ship your return within 14 days of delivery. If your return is shipped after this time, we will be unable to accept your return for a refund.
4. Your refund or exchange will be processed within 2 - 3 business days of receiving your return.
We are now offering complimentary exchanges.
$10 AUD will be deducted from orders being returned for a refund, this is to cover the cost of the Australia Post return shipping label provided.
An Australia Post return shipment label will be emailed once your return has been approved.
A.EMERY does not provide return shipping labels for international orders, the cost of the return shipment is to be paid by the customer.
We recommend using a postal service of your choosing to facilitate your return. It is recommended to use a service that provides tracking, to ensure your return arrives safely at our warehouse.
A.EMERY is not liable for any lost international returns.
A.EMERY offers complimentary exchanges for Australian orders, you can easily exchange your item/s for a different style or size using our return portal.
After processing your exchange through the portal you will receive a prepaid return label via email.
You will be refunded the difference if you choose to exchange your original item for an item of a lower value.
If you choose to exchange for an item that is of a higher value, you will be able to pay the outstanding balance within the returns portal.