RETURNS
We value every one of our A.EMERY customers and want you to be happy with your purchase.

If you are unsatisfied with your order, please visit our return portal below to initiate a return. Once your return request has been accepted, you will be instructed on how to send your return via email.

If you have additional questions that we haven’t been able to answer on this page, please get in touch with our customer care team via contact@aemery.com


General Return Information

Refunds and exchanges will be processed within 2 - 3 business days of delivery, please allow an additional 1 - 2 business days during busier seasons and holiday periods.


If you have received a faulty or incorrect item, please email contact@aemery.com and include photos and details of any issues with your order.

Return Policy

Items must be returned to our warehouse in Australia and need to comply with the following conditions:


-  You have successfully lodged a return through our online return portal.

-   All footwear is unworn, in its original condition and free of any marks.

-   Original packaging must be returned, including the shoe fillers, shoebox and dust bags.


A.EMERY reserves the right to deny returns that do not meet or follow our return policy.

Return Process

Please follow the steps below before visiting our return portal to initiate a return.


1.    Check that your order complies with our return policy. 

2.    Visit our return portal to submit your return.

3.    Ship your return within 14 days of delivery. If your return is shipped after this time, we will be unable to accept your return for a refund.

4.    Your refund or exchange will be processed within 2 - 3 business days of receiving your return.

Return Postage

Australian Orders


$10 AUD will be deducted from orders being returned for a refund, this is to cover the cost of the Australia Post return shipping label provided. 


Exchanges are complimentary, an Australia Post return shipment label will be emailed once your return has been approved.


There is also the option to use a postal service of your choosing, A.EMERY is not liable for lost return parcels using this method. 



International Orders


A.EMERY does not provide return shipping labels for international orders, the cost of the return shipment is to be paid by the customer.


We recommend using a postal service of your choosing to facilitate your return. It is recommended to use a service that provides tracking, to ensure your return arrives safely at our warehouse.


A.EMERY is not liable for any lost international returns.