Returns
Refunds and exchanges will be processed within 2 - 3 business days of delivery, please allow an additional 1 - 2 business days during busier seasons and holiday periods.
If you have received a faulty or incorrect item, please email contact@aemery.com with your order number and include photos and any details of the issues with your order.
Items must be returned to our warehouse in Australia and need to comply with the following conditions:
- You have successfully lodged a return through our online return portal.
- All footwear and apparel must be unworn, in its original condition with tags and free of any marks, stains and make up.
- Original packaging must be returned, including the shoe fillers, shoebox and dust bags.
A.EMERY reserves the right to deny returns that do not meet or follow our return policy.
Please follow the steps below to initiate a return.
1. Check that your order complies with our return policy.
2. Visit our return portal to submit your return.
3. Ship your return within 14 days of delivery. If your return is shipped after this time, we will be unable to accept your return for a refund.
4. Your refund or exchange will be processed within 2 - 3 business days of receiving your return.
Return information by region
RETURNS
$10 AUD will be deducted from orders that are returned for a refund, this is to cover the cost of the Australia Post return shipping label provided.
An Australia Post return shipment label will be emailed once your return has been approved.
EXCHANGES
A.EMERY offers complimentary exchanges for Australian orders only, you can easily exchange your item/s for a different style or size using our return portal.
After processing your exchange through the portal you will receive a prepaid return label via email.
You will be refunded the difference if you choose to exchange your original item for an item of a lower value. If you choose to exchange for an item that is of a higher value, you will be able to pay the outstanding balance within the returns portal.
RETURNS
A.EMERY offers returns via DHL Express for customers located in the United States of America.
The cost of a return label is $40 USD, which will be deducted from your total refund amount. You will not be required to pay for this label when processing your return.
A DHL Express return shipment label will be emailed once your return has been approved. Please locate a nearby DHL drop off location to ship your return.
Should you wish to ship your parcel with a courier of your choice, please select the “Mail” option in the return portal. If you select this option it is recommended to use a service that provides tracking, to ensure your return arrives safely at our warehouse. A.EMERY is not liable for lost returns shipped with this method.
For international orders, duties and taxes paid at checkout are collected by Zonos and passed onto local customs authorities. As such, these fees are not refundable by A.EMERY in the event of a return.
EXCHANGES
A.EMERY does not offer international exchanges at this time. If you wish to exchange an item, we recommend processing a return and placing a new order with your preferred size or style.
RETURNS
For international orders, duties and taxes paid at checkout are collected by Zonos and passed onto local customs authorities. As such, these fees are not refundable by A.EMERY in the event of a return.
A.EMERY does not provide return shipping labels for international orders outside of the United States of America, the cost of the return shipment is to be paid by the customer.
We recommend using a postal service of your choosing to facilitate your return. It is recommended to use a service that provides tracking, to ensure your return arrives safely at our warehouse.
A.EMERY is not liable for any lost international returns.
EXCHANGES
A.EMERY does not offer international exchanges at this time. If you wish to exchange an item, we recommend processing a return and placing a new order with your preferred size or style.