Shipping
General Shipping Information

All orders are dispatched from our warehouse in Australia. Successful orders will be processed within 1 - 2 business days of your order being placed. 

You will receive an email with your tracking information once your order has been shipped.


If you require any further information on shipping please read our Australian and International shipping pages below, or contact us at contact@aemery.com

Order Cancellations & Amendments

Should you need to cancel or change your order details, please email contact@aemery.com within 15 minutes of placing your order. If we are contacted outside of this time frame, we might be unable to cancel or amend your order. 


We are unable to upgrade orders to an express shipment service once placed. Please ensure you select your preferred shipping option at checkout.

Australian Orders

We offer complimentary standard shipping for all domestic orders with Couriers Please, and with Australia Post to PO Boxes. *We are seeing some delays with shipments into Western Australia due to a congested carrier network, please allow an extra few days for standard shipment deliveries into WA.*


DHL Express post is available for selection and the cost of shipping will be calculated at checkout.


Please allow an additional 1 - 2 days for delivery to regional and rural areas.



LocationStandardExpress



NSW2 - 7 Days
1 - 3 Days
QLD

VIC




ACT5 - 10 Days
3 - 5 Days
NT

SA

TAS

WA


International Orders

Orders outside of Australia will be shipped with DHL Express and the cost of shipping will be calculated at checkout.


Orders sent prior to the 7th of July on a standard shipment service will be delivered with DHL eCommerce. The current delivery timeframe for standard shipments is 2 - 5 weeks, should you need any further assistance tracking your order please email contact@aemery.com 


RegionMajor CitiesRegional & Rural 



New Zealand
2 - 3 Days4 - 6 Days



Asia3 - 5 Days
4 - 10 Days
Europe 

United Kingdom


United States of America




Other5 - 10 Days8 - 15 Days +



**At this time we are not shipping orders into Russia and Belarus, the situation will continue to be monitored.

Duties & Taxes

You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to your country in order to receive your order.


These fees are calculated for you at checkout, and are part of your total shipping cost. The total you pay when you complete your order includes all duties and taxes owed to local authorities. You will not need to pay any further fees when the package is delivered.


*International orders placed prior to Tuesday the 9th of August


A.EMERY does not cover any additional duties, customs charges or taxes applied to your orders. These additional costs are not calculated at check out, in the product costing, or shipping cost for any order and are at the receivers expense.


If your shipment is returned to sender, refused and duties and taxes are left unpaid, you are responsible for the cost of the shipment and any import fees that may incur. This amount will be deducted from your refund once the shipment has been received.