General Shipping Information
**Due to the long weekend in Australia, orders placed between the 9th - 12th of June will be shipped on Tuesday the 13th of June.
All orders are dispatched from our warehouse in Australia.
Successful orders will be processed within 1 - 2 business days of your order being placed. Please allow an additional 1 - 2 days during sale periods.
You will receive an email with your tracking information once your order has been shipped.
If you require any further information, please read our Australian and International shipping pages below, or contact us at email@example.com
Order Cancellations & Amendments
Should you need to cancel or change your order details, please email firstname.lastname@example.org within 15 minutes of placing your order. If we are contacted outside of this time frame, we might be unable to cancel or amend your order.
We are unable to upgrade orders to an express shipment service once placed. Please ensure you select your preferred shipping option at checkout.
We offer complimentary standard shipping for all domestic orders with Australia Post.
Express post is available for selection and the cost of shipping will be calculated at checkout.
Please allow an additional 1 - 2 days for delivery to regional and rural areas.
|VIC||3 - 5 Days||1 - 2 Days|
|NSW||4 - 6 Days||2 - 3 Days|
|NT||6 - 12 Days||4 - 5 Days|
Orders from outside of Australia will be shipped via DHL Express. The cost of shipping and duties and taxes will be calculated at checkout.
|Region||Major Cities||Regional & Rural|
|New Zealand||1 - 3 Days||4 - 6 Days|
|Asia||3 - 5 Days||4 - 10 Days|
|North America |
|United States of America|
|Other||5 - 10 Days||8 - 15 Days +|
A.EMERY does not offer complimentary returns or provide return labels for international customers. For more information regarding returns, please visit our return page.
If your shipment is undeliverable and returned to sender, the cost of the return shipment, any applicable import fees and a restocking fee of $20 USD per pair of shoes will be deducted from your refund once the shipment has been received.
**At this time we are not shipping orders into Russia and Belarus, the situation will continue to be monitored.
Duties & Taxes
You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to your country in order to receive your order, these fees are calculated for you at checkout and are displayed as part of your total shipping cost.
The total you pay when you complete your order includes all duties and taxes owed to local authorities, you will not need to pay any further fees when the package is delivered.