General Shipping Information
All orders are dispatched from our warehouse in Australia.
Successful orders will be processed within 1 - 2 business days of your order being placed.
You will receive an email with your tracking information once your order has been shipped.
If you require any further information, please read our Australian and International shipping pages below, or contact us at email@example.com
Order Cancellations & Amendments
Should you need to cancel or change your order details, please email firstname.lastname@example.org within 15 minutes of placing your order. If we are contacted outside of this time frame, we might be unable to cancel or amend your order.
We are unable to upgrade orders to an express shipment service once placed. Please ensure you select your preferred shipping option at checkout.
We offer complimentary standard shipping for all domestic orders with Australia Post.
Express post is available for selection and the cost of shipping will be calculated at checkout.
Please allow an additional 1 - 2 days for delivery to regional and rural areas.
|VIC||3 - 5 Days||2 - 3 Days|
|NSW||4 - 6 Days||2 - 4 Days|
|NT||6 - 10 Days||3 - 5 Days|
*We are seeing some delays with shipments into Western Australia due to a congested carrier network and rail disruptions due to floods, please allow an additional few days for standard shipment deliveries into WA. Express shipments are currently not affected, if you need your order urgently we recommend selecting this option*
Orders outside of Australia will be shipped with DHL Express and the cost of shipping and duties and taxes will be calculated at checkout.
|Region||Major Cities||Regional & Rural|
|New Zealand||1 - 3 Days||4 - 6 Days|
|Asia||3 - 5 Days||4 - 10 Days|
|United States of America|
|Other||5 - 10 Days||8 - 15 Days +|
**At this time we are not shipping orders into Russia and Belarus, the situation will continue to be monitored.
If your shipment is undeliverable and returned to sender, the cost of the return shipment, any applicable import fees and a restocking fee of $20 USD per pair of shoes will be deducted from your refund once the shipment has been received.
Duties & Taxes
You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to your country in order to receive your order, these fees are calculated for you at checkout and are displayed as part of your total shipping cost.
The total you pay when you complete your order includes all duties and taxes owed to local authorities, you will not need to pay any further fees when the package is delivered.